Refund Policy – Important Information
Thank you for choosing CATCHON. Before completing your purchase, please review our refund policy carefully:
No Refunds After Activation
Once your subscription is activated, we cannot process refunds or make modifications to your plan. Our role is strictly limited to activating your subscription for the selected duration.
Activation Confirmation
You will receive a screenshot from our system as proof of activation, sent to the email address provided during checkout.
Delivery Timeframe
We aim to activate and deliver your IPTV subscription or reseller panel within 24 hours of payment confirmation. To ensure a smooth setup:
- Specify your device type (e.g., Smart TV, Android Box, MAG device) in the order notes.
- If no device details are provided, we will activate an m3u playlist by default, which cannot be changed later to other formats (e.g., MAC-based).
Important Disclaimer
CATCHON does not control the content, streaming quality, or availability of channels. Due to the nature of IPTV services, occasional disruptions may occur, and we cannot be held responsible for such issues.
Need Help?
If you have any questions about this policy, feel free to contact us before purchasing.